These are our most frequently asked questions

Frequently Asked Questions

Are there any cruelty-free or vegan options available?

Yes! All of our products are both cruelty-free and vegan!

Are there any organic and natural options?

Yes! All of our products contain organic ingredients and are natural.  This is integral to our brand and mission to provide you with the safest ingredients.

Do you have scent options available?

Our products are scented only by natural ingredients (ie. oats, honey, aloe). We do not add artificial fragrances to our products. This aligns closely with our mission to be safe for your skin.

Are your products safe for dry and sensitive skin?

In short, yes. Our products are curated to be safe for regular use on dry and sensitive skin.  We began Emerla Skincare to provide luxury products that won’t harm or irritate your skin.  Our products are even safe for most people with eczema, psoriasis, and rosacea.  Please consult your physician before use of our products. 

Do you accept returns/exchanges?

Due to the high quality of our ingredients and that our products are curated for dry and sensitive skin, we are unable to accept returns or exchanges.  We value your opinion and perspective of our products.  Please contact us to communicate any concerns.

Can we sell your products in our store(s)/marketplace?

While we are particular about where we allow Emerla Skincare products to be sold, we love to find unique locations that align with our mission and brand.  We accept wholesale inquiries.  If your storefront aligns with our desire to provide luxury skincare products for dry and sensitive skin, please email us with a detailed request at support@emerlaskincare.com to share more about your company and desires. 

Can we feature your products in our media outlet?

We love for more people to learn about the goodness of our products and offerings.  If you would like to include our products (on your blog, social media page/channel, magazine article, television show, website, marketplace, etc.) please contact us at support@emerlaskincare.com so that we can provide you with the most accurate and transparent information.  We look forward to hearing from you!